Returns

We want you to be happy with your purchase, but if not, nothing happens. We offer you the opportunity to make an exchange or return, following the following guidelines:

RETURNS

  • Term: 14 calendar days from delivery.
  • Shipping costs, provided they are not due to error or defective merchandise, will be borne by the customer. We do not accept postage due shipments. Please send your returns through a reputable shipping company or through our returns portal
  • If you want to use the returns portal you can leave the package at a delivery point that works for you. You will be deducted 4 euros from the refund.
  • El galgo azul is not responsible for damage, loss or theft during the transport of these.
  • When we verify that the product you want to return is in perfect condition, we will process the refund of the amount of the returned item.
  • In case of return, the price of the product will be paid via Bizum or bank transfer.
  • Personalized, bespoke, masks or items from the Outlet section cannot be returned.

PRODUCT CHANGE

  • Term: 14 calendar days from delivery.
  • Changes may be made for a product of equal or greater value. In case of higher value, they will have to pay the difference.
  • If what you need is make a change for another size or product, you just have to contact wow@elgalgoazul.com to manage change.
  • Changes may be made for a product of equal or greater value. In case of higher value, they will have to pay the difference.
  • He change will be made with a new shipment with collection, with a cost to client of 4 euros.

It is essential that the products are in their original packaging and in the same conditions in which we sent them to you. If not (in case we receive the dirty, damaged, used product ...) no refund of the product will be made, the only possible solution being a new shipment of the same merchandise. The new shipment will be borne by the customer and the deadline for claims is fifteen business days from the notification by us.

El galgo azul is not responsible for the deterioration of a product due to misuse, as well as the damages to third parties that this may cause. By misuse we understand the use of an item for purposes other than the main purpose for which it was manufactured.

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