Returns

We want you to be happy with your purchase, but if not, nothing happens. We offer you the opportunity to make an exchange or return, following the following guidelines:

  • Term: 10 calendar days from delivery.
  • Shipping costs, provided they are not due to error or defective merchandise, will be borne by the customer. We do not accept postage due. Please send your returns through a serious shipping company. The blue greyhound is not responsible for damage, loss or theft by transporting them.
  • When we verify that the product you want to return is in perfect condition, we will process the exchange or return.
  • Changes may be made for a product of equal or greater value. In case of higher value, they will have to pay the difference.
  • In case of return, the price of the product will be paid in coupon format to spend in the online store http://www.elgalgoazul.com.
  • Personalized, bespoke, masks or items from the Outlet section cannot be returned.
  • If what you need is make a change For another size or product, you just have to process the return and reorder with the product you want.
  • Changes may be made for a product of equal or greater value. In case of higher value, they will have to pay the difference.
  • To make an exchange or return, you must write an email to the following address elgalgoazul@gmail.com and they will explain the steps to follow.

It is essential that the products are in their original packaging and in the same conditions in which we sent them to you. If not (in case we receive the dirty, damaged, used product ...) no refund of the product will be made, the only possible solution being a new shipment of the same merchandise. The new shipment will be borne by the customer and the deadline for claims is fifteen business days from the notification by us.

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